Effective Date: February 02, 2020
What information we collect
How we use that information
How we may share that information and for what purposes
How we protect your information
I. INFORMATION WE COLLECT
a) Personal Information You Give Us
We collect information that you voluntarily share with us through the Ayady Platform.
If you are using the Ayady Platform to request professional services, or contact Ayady or its third-party service providers, you may give us:
Contact information and identifiers, such as your name, physical address, telephone number, and email address
Log-in information and identifiers, including your Ayady Platform username and password, markeetex.com username and password
Information about your home, such as the number of bedrooms, the types of appliances, postal code where your home is located and your instructions for servicing your home
Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your Credit Card, PayPal, Google Wallet or other digital payment accounts and the Ayady Platform itself
Ratings and reviews of the service professionals you engage through the Ayady Platform
If you participate on the Ayady Platform as a service professional, or contact Ayady or its third-party service providers, you may give us:
Contact information and identifiers, such as your name, email address, mailing address, and phone number
Log-in information and identifiers, including your Ayady Platform username and password, markeetex.com username and password
Application information, if requesting consideration to participate as a service professional through the Ayady Platform, such as your experience, skills, eligibility to work, and availability
Photographs of yourself and logo of your business
Manpower number, if you are a service professional who wishes to participate on the Ayady Platform in the Sultanate of Oman and you are selected for a background check
If you apply on the Ayady Platform for employment with Ayady, you may give us:
Contact information and identifiers, including your name, email address, telephone number, and mailing address
Resume and LinkedIn profile
More about payment card information:
Although users can submit credit card or other payment card information to pay for a service through the Ayady Platform, Ayady does not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, Payfort, through an Internet connection secured by industry-standard Transport Layer Security (TLS) encryption technology. Payfort then communicates to Ayady whether your payment has cleared, but does not provide payment card information to Ayady.
You may, at your choice, complete surveys on the Ayady Platform or distributed by Ayady about, for example, your level of satisfaction with the Ayady Platform, your engagement with the Ayady Platform, and your awareness of Ayady Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Ayady account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.
b) Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. When you access and use the Ayady Platform, or contact Ayady or its third-party service providers, Ayady and, in some cases, our third-party service providers collect information about you or how you interact with the Ayady Platform. We describe below a few of the methods we use to collect information through technology.
When you visit the Ayady Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Ayady Platform to Personal Information you provide us. Where, according to local law, IP addresses and the like are considered Personal Information, we treat them as such.
We may also collect a unique identifier for your computer, mobile device, or other device used to access the Ayady Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Ayady Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name. In addition to these methods, we may also collect information about how you interact with the Ayady Platform through advertising partners and data enrichment tools.
We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Ayady Platform by informing us what content is effective, monitoring how users navigate the Ayady Platform, counting users of the Ayady Platform, and counting how many e-mails sent by us were actually opened.
Your 'Do Not Track' Browser Setting
We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information.
We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Ayady Platform.
c) Information Collected by Mobile Applications
When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:
The type of Internet browsers you use with the App.
Your mobile operating system.
Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device
We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively "App Usage Information").
We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information.
If you are a service professional using Ayady's mobile application for service professionals (the "Pro Portal"), we may collect your geographic location by using Global Positioning System (GPS) information sent to us from the Pro Portal. For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the service professional portal.
We only collect location information about service professionals who have been accepted to participate on the Ayady Platform and not about service requesters or about service professionals applying to participate in the Ayady Platform.
d) Information You Provide About A Third Party
If you choose to use our referral service to tell a friend about the Ayady Platform, we may collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Ayady Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other third party marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.
If you are using the Ayady Platform to request professional services, you may provide us ratings and reviews of the service professionals you engage through the Ayady Platform.
e) Information Third Parties Provide About You
Conversion Tracking: We may supplement the information we collect about you through the Ayady Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about Ayady you clicked. This is often called "conversion tracking."
Recording Phone Calls: Selected third-parties, including those who may assist in providing customer service support, may monitor and/or record the contents of phone calls made through or in relation to the Ayady Platform, after notice to you and with your consent.
Social Networking Sites: If you login to the Ayady Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the Ayady Platform.
Ratings and Reviews: If you are using the Ayady Platform as a service professional, we may receive information about you in the form of ratings and reviews from requesters who engaged your professional services through the Ayady Platform.
Photographs of Completed Services: If you are using the Ayady Platform to request services, service professionals booked through the Ayady Platform may take photographs of completed services and provide them to Ayady.
f) Information You Provide to a Third Party
The Ayady Platform includes links from the Ayady Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.
For example, service professionals may be directed to a Third Party Site so that the Third Party Site can conduct a background check. The Third Party Site may ask the service professional for identifying information to conduct the background check.
Some Third-Party Sites link to Ayady and share information with Ayady. For example, in some cases, you can book services through the Ayady Platform with one of our booking partners (“Booking Partner”), such as real estate management offices . In that case, you might provide the booking information, such as your name, telephone number, email address, and booking address, to the Booking Partner. The Booking Partner might then share the necessary booking information with us.
II. HOW WE USE THE PERSONAL INFORMATION WE COLLECT
We – including without limitation our affiliates, parents, and subsidiaries – use the information we collect to serve our customers, consider applicants, market and promote our services, perform research and development for new products and services, conduct quality assurance for our services, prevent fraud on the Ayady Platform, ensure and improve security on the Ayady Platform, and improve your experience at the Ayady Platform. Some examples include:
Scheduling, rescheduling, and cancelling services
Rating and reviewing service professionals
Providing public profiles of service professionals
Addressing service complaints
Communicating with you by email, telephone, or text message, in accordance with your wishes
Managing payments for services
Considering whether to engage service professionals on the Ayady Platform
Evaluating job applications to work at Ayady
Improving customer service
Sending you marketing and promotional emails, on behalf of Ayady or selected third parties, unless you have told us you do not want to receive such emails
Troubleshooting technical problems on the Ayady Platform
Responding to questions and feedback
Conducting research and analysis
Running online or mobile sweepstakes, contents, or other promotions
Marketing and advertising Ayady products and services and those of selected third parties
Continuously evaluating and improving the online and mobile user experience
Contacting you with regard to your use of the Ayady Platform and, in our discretion, changes to the Ayady Platform and/or the Ayady Platform policies
Compliance with the law or to protect the rights, property, or safety of Ayady, our users, or others, including to maintain network and information security, for fraud prevention, and to report suspected criminal acts
By using the Ayady platform, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to the mobile telephone number you provided to us. Standard text messaging charges applied by your mobile phone carrier will apply to text messages we send. By consenting to being contacted by Ayady, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver pre-recorded messages, sent by or on behalf of Ayady, its affiliated companies and/or Users/Professionals, including but not limited to: operational communications concerning your account or use of the Ayady Platform or Services, updates concerning new and existing features on the Ayady Platform, communications concerning promotions run by us, and news concerning Ayady and industry developments. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Ayady Platform or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from Ayady at any time. You may opt-out of receiving all text (SMS) messages from Ayady (including informational or transactional messages) by replying with the word “STOP” to a text message from us; however you acknowledge that opting out of receiving all texts may impact your use of the Ayady Platform or the Services. You also acknowledge that Ayady or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services.
The information described in this section may be transferred to, or processed and stored in the Sultanate of Oman and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.
We delete the back-ups of the databases containing your Personal Information after 36 months.
III. HOW WE SHARE THE INFORMATION WE COLLECT
a) Affiliated Companies
We may share your Personal Information among our various affiliates, parents, and subsidiaries, including without limitation MarkeetEx Inc., for the purposes of facilitating aspects of services offered through the Ayady Platform or our affiliates' platforms and for marketing purposes.
b) Service Professional Profiles, Service Instructions by Requesters, and Ratings and Reviews by Requesters
The Ayady Platform may display profiles of the service professionals who participate on the Ayady Platform. These profiles may include the service professional’s name, and ratings and reviews about the service professional provided by their customers. The service professional’s profile may be visible to all users of the Ayady Platform and on Booking Partners’ websites.
If you provide a rating or review about a service professional, we may post your first name, the initial of your last name, and the name of your neighbourhood along with your rating or review on the service professional’s profile on the Ayady Platform and on Booking Partners’ websites. In addition, service professionals may use your ratings and reviews, as well as this personal information about you, in their own marketing materials.
If you provide information about your home to request a booking or a quote for a service, we may post your first name, the initial of your last name, the type of service requested, your postal code and region, the number of service providers requested, the date of your booking or quote request, your requested service date, and any description of the requested service or service instructions or notes that you provide on the Ayady Platform.
c) Third Parties Providing Services on Our Behalf
Third party companies and individuals provide or facilitate certain aspects of the services offered through the Ayady Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
d) Banks and Credit Card Companies
We may disclose your Personal Information to banks and credit card companies in the process of investigating payment fraud and/or responding to disputed charges.
e) Third Parties Providing Information on Available Services or Marketing Offers
f) Booking Partners
We share your Personal Information with Booking Partners. For example, MarkeetEx customers can book services through the Ayady Platform from the Markeetex.com platform. Upon request, we provide our Booking Partner with information about the services you booked or provided, as applicable, through the Ayady Platform.
g) Sweepstakes, Contests and Promotions
We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Ayady Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list.
h) Social Network Site Authentication
If you choose to log-in to the Ayady Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.
i) Administrative and Legal Reasons
We may be required to disclose Personal Information in response to a court order, other legal process, or as otherwise required by law.
Legal Compliance and Protections:
We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Ayady, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
h) Corporate Transactions
We reserve the right to disclose and transfer your information, including your Personal Information:
To a subsequent owner, co-owner, or operator of the Ayady Platform or successor database.
In connection with a corporate merger, consolidation, the sale of substantially all of our membership interests and/or assets or other corporate change, including to any prospective purchasers.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We do not collect any information from anyone under 15 years of age. The Ayady Platform, and products and services offered through it, are all directed to people who are at least 15 years old or older. If you are under the age of 15, you are not authorized to use the Ayady Platform.
IV. HOW WE PROTECT THE PERSONAL INFORMATION WE COLLECT
The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.
For example, when users book services, the information they input is encrypted through TLS encryption. We do not store credit card information on our servers, and we use TLS encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.
It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
V. YOUR CHOICES REGARDING THE INFORMATION WE COLLECT
You may contact firstname.lastname@example.org to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Ayady Platform.
In addition, you may cancel or modify the email communications you have chosen to receive from the Ayady Platform by following the instructions contained in emails from us.
VI. HAVE QUESTIONS?
PO Box 1490
Sultanate of Oman
a) All locations
The Personal Information collected through the Site is downloaded to a server maintained by Ayady in the United States and India. Ayady will comply with requests to exercise individual data rights in accordance with applicable law. You can contact email@example.com to request to exercise your data rights.
b) Please note that service professionals who provide services through the Ayady Platform are independent contractors and are not employees of Ayady App or employees of any of Ayady’ affiliated companies, including those located throughout Oman.
c) Cross-Border Data Transfers:
The Personal Information collected through the Site will be transferred to the United States and India. The recipients of Personal Information collected through the Site (listed in Section III above) are located in the United States and India.
d) Legal Bases for Processing:
Consent and as Required by Law: Ayady processes your Personal Information with your consent and as required by law.
Contract: Users can enter into two different types of contracts through the Ayady Platform: (1) a contract between service requesters and service professionals regarding professional services, and (2) a contract between the user and Ayady whereby Ayady facilitates the arrangement of the professional services contract in exchange for a share of the fee for the contracted professional services. To take steps necessary to respond to users’ requests to enter into both types of contracts, Ayady processes Personal Information from service requesters, including contact information, services requested, and worksite location information, and from service professionals, including contact information, skills and experience, background check information, preferred times, and preferred locations. To facilitate the performance of the service professional agreement and to perform the contract with users, Ayady must process Personal Information, including the service requester’s billing information, the service professional’s receivables information and geographic location information, and both parties’ text messages and phone calls through the Ayady Platform.
Ayady cannot facilitate service professional contracts through the Ayady Platform or enter into contracts with users unless users provide this Personal Information.
Legitimate Interests: Ayady also processes Personal Information as necessary for its legitimate interests as follows:
Marketing and advertising: Unless you opt out as described below, we use your Personal Information as necessary to provide you information about the services that we think might interest you, in accordance with applicable law.
Network and information security, fraud prevention, and reporting suspected criminal acts: In the event of fraud, a security incident, or a suspected criminal act, we would examine Personal Information that appeared to be linked to the incident as necessary to determine what happened, remediate, report to the authorities, and prevent a recurrence.
Right to Object to Processing for Direct Marketing or Legitimate Interests:
EEA Individuals have the right to object to the processing of their Personal Information for purposes of Ayady’s direct marketing or legitimate interests by contacting Ayady at firstname.lastname@example.org
Ayady sometimes uses EEA Individuals’ Personal Information submitted through the Site for automated decision-making. For example, Ayady may display advertisements and send emails to you containing content automatically chosen based on the services you have ordered through the Ayady Platform in the past. However, Ayady will not use EEA Individuals’ Personal Information submitted through the Site for automated decision-making, including profiling, which produces legal effects or similarly significantly affects the EEA Individual.
EEA Individuals have the right to access their Personal Information collected by the Site and to request that Ayady update, correct, or delete their Personal Information as provided by applicable law. EEA Individuals also have the right to object to, or restrict, Ayady’s processing of their Personal Information.
In addition, EEA Individuals have the right to data portability concerning their Personal Information. Subject to certain limitations, the right to data portability allows EEA Individuals to obtain from Ayady, or to ask Ayady to send to a third party, a digital copy of the Personal Information that they provided to the Site. EEA Individuals’ right to access their Personal Information includes their right to receive a copy of all, or a portion, of their Personal Information in Ayady’s possession as long as Ayady’s providing the Personal Information would not adversely affect the rights and freedoms of others.
f) Choice: How To Opt Out Of Collection Of Your Personal Information By Ayady App And Transfer To Third Parties
Ayady App will offer EEA Individuals whose Personal Information has been transferred to the United States pursuant to the Privacy Shield the opportunity to opt out from: (a) the disclosure of their Personal Information to any non-agent third parties not already listed in Section III above and (b) the use of their Personal Information for purpose(s) that are not compatible with the purpose(s) for which the Personal Information was originally collected or subsequently authorized by the Individual. Ayady App will provide EEA Individuals with clear, conspicuous, and readily available mechanisms to exercise choice. should such circumstances arise. Any withdrawal will apply only prospectively, and Ayady will continue to retain the Personal Information that EEA Individuals provided before they withdrew their consent for as long as allowed or required by applicable law.
g) Access And Correction: How You Can Exercise Your Rights
Ayady App acknowledges EEA Individuals’ right to access and correct their Personal Information. Upon reasonable request, Ayady App will grant EEA Individuals reasonable access to their Personal Information and will permit them to correct, amend or delete Personal Information that is inaccurate or incomplete. EEA Individuals wishing to exercise these rights may do so by contacting email@example.com Employees should contact their local manager to exercise these rights.
h) Enforcement: What To Do If You Have a Complaint
Ayady App commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States and India.
European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Ayady App at firstname.lastname@example.org.